Microsoft® Dynamics NAV® – improves business process efficiency and data integration

“The system implementation was carried out within the foreseen time framework. RECRO-NET showed a high level of know-how and expertise during the project and readiness for prompt and effective response to any HAKOM requirement. Microsoft® Dynamics NAV® provided us with real-time business process integration and interconnection, which was one of the basic objectives of the application system implementation.”

Ante Milas

Project Manager for the

 Microsoft® Dynamics NAV® implementation, HAKOM

The Croatian Post and Electronic Communication Agency (HAKOM) is a national agency for regulatory and other activities within its authorizations and competencies as set out in the Electronic Communication Act and Post Act. The Agency promotes market competition in the area of the provision of electronic communication networks and services, electronic communication infrastructure and corresponding equipment, promotes Customer interests, and contributes to the EU internal market development. The Agency is an independent, autonomous and non-profit legal entity with public authorities. The Agency operates publicly. The Agency was founded by the , and is responsible to the Croatian Parliament.

During the public tender in mid-2008 HAKOM opted for RECRO-NET LLC to implement the business system, which proved to be a good decision given the fact that RECRO-NET managed to finalize the implementation of the Microsoft® Dynamics NAV® solution successfully, smoothly and within the foreseen time framework. The User adaptation to this type of a new solution was also fast and efficient.

Business Situation

The Croatian Post and Electronic Communication Agency (HAKOM) is a national agency for regulatory and other activities within its authorizations and competencies as set out in the Electronic Communication Act. The Agency promotes market competition in the area of the provision of electronic communication networks and services, electronic communication infrastructure and corresponding equipment, promotes Customer interests, and contributes to the EU internal market development.

The Agency is an independent, autonomous and non-profit legal entity with public authorities. The Agency operates publicly. The Agency was founded by the of , and the foundation rights can be exercised by the Croatian Parliament and the Government of the . The Agency is responsible to the Croatian Parliament.

The Act sets out that the Agency is governed by the Agency Council comprised of seven Members, including the President and Vice-President of the Agency Council.

The Agency Council submits its Annual Performance Report to the Croatian Parliament and the Government of the .

The Agency is in charge of electronic communication and post service accounting. The funds for the Agency’s operation are provided in compliance with the Agency’s Annual Financial Plan from the following sources:

1. Address and number fees,

2. Radiofrequency spectrum fee,

3. Fees for other Agency’s activities, accounting for a percentage of total annual gross income generated in the former calendar year by Operators and Providers of electronic communication networks and services in the market, with the exception of electronic media publishers who broadcast their radio or television programs over their own electronic communication network, used for that purpose exclusively,

4. State budget of the for regulatory and other activities concerning post and dispatch services.

The sum up of the most important features of the new application system for HAKOM includes the following:

1.      Core business monitoring and support in compliance with effective internal and external legislative acts, from request receipt to invoicing and automatic and real-time integration of corresponding information/data;

2.      Option for flexible multidimensional planning and reporting for all elements in the general ledger/accounting plan and time framework, and for all business segments. Reporting should support financial reports as set out in legislation.

3.      To provide and support currently decentralized invoicing, predominantly for fees and an option for invoicing process centralization.

Results

“The system implementation was carried out within the foreseen time framework. RECRO-NET showed a high level of know-how and expertise during the project and readiness for prompt and effective response to any HAKOM requirement. Microsoft® Dynamics NAV® provided us with real-time business process integration and interconnection, which was one of the basic objectives of the application system implementation,” said Ante Milas, Project Manager for the Microsoft® Dynamics NAV® Implementation at HAKOM.

Since the Agency is continuously concerned over its recruitment structure and permanent Employee education and uses Microsoft® platform based tools in its operations, it was easy to help the Users get used to the new system. Due to simple User interface based on Microsoft technology and professional project management by RECRO-NET, the Users were quickly able to acquire the skills needed to operate with new solutions.

The implementation began in mid-2008, the new go live solutions became operational on January 1, 2009, whereas the delivery log was signed in early February 2009.

The HAKOM Agency implemented all standard Microsoft® Dynamics NAV® 4.00 modules: General Ledger, Fixed Assets, Sales and Receivables, Relationship Management, Procurement and Payables, Resources, Human Resources Records, and RECRO-NET add-ons: Treasury, Travel Orders, Licensing and Automatic Fee Invoicing for the first and subsequent years.

The basic reasons for the decision to implement Microsoft® Dynamics NAV® were the following:

- A need for centralized, integrated and complementary application system;

- A need for currently decentralized invoicing monitoring and support;

- A better insight into current business data, business processes and real-time business review.

The implementation process included a project team of six people from all lines of business. During the implementation there were also other persons involved in the project when needed. The implementer had two permanent consultants of its own, whereas software designers were engaged according to the scope and dynamics required in the project.

HAKOM expressed its satisfaction with the implemented solution and RECRO-NET as an Implementation Project Manager. RECRO-NET was chosen due to its experience and reputation in the business community, and particularly due to the fact that RECRO-NET and entire RECRO Group RECRO-NET belongs to use Microsoft® Dynamics NAV® in their everyday work. RECRO-NET won the public tender for Microsoft® Dynamics NAV® implementation irrespective of other competitors. 

Business Advantages

The decision to implement the Microsoft® Dynamics NAV® business solution resolved the IT system issue for HAKOM. The former IT system was not completely complementary and was no longer able to fulfill the Agency requirements. The implementation of this business system resulted in better and up-to-date data availability, better and up-to-date accounting and controlling management. The new solutions accelerated reporting system simplification and as a result, provided a real-time insight into financial activities at any moment.

The implementation instantly facilitated the following advantages:

Savings

There are noticeable direct and indirect savings. One of the most substantial saving is maintenance cost reduction due to the implementation of complementary solutions.

Insight into Business Activities

Simple and prompt report development, availability of necessary and accurate information at any moment.

Business Flexibility Enhancement

The implementation of Microsoft® Dynamics NAV® substantially facilitated business quality and flexibility enhancement.

Software and Services

Microsoft® Dynamics NAV®

-          General ledger,

-          Fixed assets,

-          Sales and Receivables,

-          Relationship Management,

-          Procurement and Payables,

-          Resources,

-          Human Resources Records,

-          Treasury,

-          Travel orders,

-          Licensing,

-          Automatic Fee Invoicing for the first and subsequent years.

Partner

RECRO-NET LLC.