Microsoft Dynamics CRM

NEED (Why would anyone need to have a Microsoft Dynamics CRM business system?)

Microsoft Dynamics CRM provides business entities with efficient sales life cycle management and business deals increase. Taking into account that CRM is a business strategy that implies Customer-oriented business activities, business entities opt for the implementation of the Microsoft Dynamics CRM solution for the following reasons:

- Customer relationship enhancement due to better timing and more efficient Customer demand forecasting, and

- Product and service marketing enhancement due to more efficient marketing communication, which is particularly Customer demand oriented, and a more personalized approach in product and service development eventually generating better business results.

SOLUTION (What does the solution offer?)

Microsoft Dynamics CRM provides Marketing automation, establishing the requirements for:

-  Proactive planning,

-  Clear Customer picture development,

-  Marketing resource combination,

-  Easier performance management,

-  Smarter company management,

-  Real time supervision,

- Proactive offers,

- More efficient list making,

- Faster campaign initiation,

- Transformation of prospective opportunities into opportunities,

- Transformation of data into marketing information.

Microsoft Dynamics CRM provides automation for Sales teams, establishing the requirements for:

- Easier performance management,

- Better Customer comprehension,

- Sales procedure quality increase,

- Sales performance increase,

- Customer notifications,

- Sales efficiency analysis,

- Successful interactions with Customers,

- Thorough sales information outline,

- Sales procedure management and automation,

- Effective information transfer,

- Transformation of data into business information.

Microsoft Dynamics CRM increases the Customer Service performance, Customer satisfaction and service efficiency, establishing the requirements for:

- Top rate Customer service provision,

- More efficient performance management,

- Service process automation,

- Swift and precise problem resolution,

- Clear insight into Customer demands and satisfaction,

- Integration with other business entities,

- Integration with Microsoft Customer Care Framework.

BENEFIT (What are the benefits?)

The implementation of the Microsoft Dynamics CRM solution has a direct impact on better business results as it increases Customer satisfaction, and consequently, Customer retention. It eventually enhances the company’s market reputation.

The introduction of the Microsoft Dynamics CRM solution also increases the value of current Customers, reduces current Customer support costs, boosts total sales efficiency and lowers total sales costs.

ADVANTAGES (Why to use our solution?)

Microsoft Dynamics CRM provides Marketing and Sales team automation and better Customer Service performance. It has been implemented for more than 14,000 Customers across 80 countries, whereas the Customers have more than a thousand Microsoft Partners at their disposal worldwide.

Microsoft Dynamics CRM is complemented by other Microsoft system tools, such as for instance Microsoft Office.

The Microsoft Dynamics CRM solution offers the following advantages:

- Prospective integration with other vertical solutions,

- Compatibility with Microsoft technologies,

- Solution flexibility – the original solution is simple to use, with relatively easy additional amendments,

- Favorable price,

- Simple scalability without excessive IT team involvement,

- Good communication with similar systems in the world due to its multilingual character and multicurrency denominations.

REQUIREMENTS (What requirements should the Customer fulfill?)

In compliance with the Microsoft document: Minimum System Requirements.

PRODUCTS AND SERVICES (What products and services does the solution require and contain?)

- GAP analysis of business processes,

- Documentation development for functional requests,

- Functional request documentation alignment,

- Feasibility study development,

- Transfer of company data,

- Set up and design,

- Software scalability,

- Education,

- Monitoring.

TARGET GROUP (Who should the solution be offered to?)

This solution should be offered to business entities with demanding and well-organized or a need for a well-organized Marketing Department, Sales Department and Customer Care Service. The solution can also substantially contribute to the operation of state administration units, i.e. local government units.

VENDOR

Microsoft

BUSINESS VALUE

The implementation of the Microsoft Dynamics CRM solution provides more efficient current Customer monitoring. Employees can thus dedicate more time to new Customers and market extension, which in turn results in revenue increase, cost reduction and profit increase. The implementation of the Microsoft Dynamics CRM solution enables total business entity performance enhancement.